INFORMATION,
- Guests participating must have a valid Schengen visa for the entire duration of the tour. (Green passport holders are exempt from the visa.)
- To be able to shop and make purchases in all countries included in the program during the tour, it is sufficient to carry Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to be able to bring goods (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic beverages (excluding spirits with more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic beverages (including spirits with less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 items, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg
- During the tour, guides may make changes to the program flow while ensuring that all places specified in the program are shown, depending on weather and road conditions.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If the cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents submitted with the participant's cancellation request, such as hospital reports or work permission letters obtained from Turkish authorities, are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Viyatravel.
- In cases where the tour program provides only category information without specifying names and/or offers options for the same destination, the hotel(s) will be notified by Viyatravel 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified kilometers. In such cases, information will be provided by Viyatravel 15 days before the tour departure date.
- Triple rooms are subject to hotel availability. In these rooms, the bed assigned to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are foldable or referred to as coach beds, participants booking triple rooms for the 3rd person and/or children are deemed to have accepted any potential crowding in the room and the type of bed.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction to cities, conducted from the vehicle with guide commentary, and do not include entry to museums or historical sites. If panoramic tours cannot be carried out because they coincide with other tours in the program, or if local authorities do not allow visiting or entering them on the scheduled day and time, or due to closed roads caused by any event, or if weather conditions make the tour impossible, Viyatravel is not responsible for the inability to conduct these tours. Some tours may be conducted via public transport or on foot, within available means, at points where vehicles are not allowed to enter due to closed roads.
- Waiting times at customs gates crossed by road during travel may exceed standard limits; Viyatravel cannot be held responsible for any negative consequences arising from these waiting times.
- Extra tours are organized by our local partner Viyatravel with a minimum participation requirement of 20 people. If sufficient numbers are not met, the tours cannot be carried out, or the prices, content, and vehicles used for extra tours may vary according to the number of participants. Additionally, the days and times of the tours may be changed by the guide depending on whether museums and historical sites at the destinations are open or closed, and on weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up from that point after the main tour is completed.
- Check-in and boarding procedures for persons participating in air tours are personal procedures and must be completed by the guest at the airport counters of the relevant airline or online via the airline's website before the flight.
- Viyatravel is not responsible for guests failing to board their flights due to not being present at the specified airport at the times announced by Viyatravel for tour participation, failing to complete check-in and boarding procedures on time, completing these procedures on time but not boarding the plane. All costs for new round-trip flight tickets and transfers in the destination area required for passengers who miss their flight to join the tour are borne by themselves.
- Viyatravel acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of 28.09.1955. There may be risks of delays in scheduled and special flights, or times may change prior to the existing tour and flight. Viyatravel is obligated to notify of such changes as soon as possible. The passenger has purchased the tour accepting the risk of time changes. Children aged 0-2 years do not pay airport taxes or airport service fees.
- Vehicle types used in our tours are classified as follows according to the number of passengers. Based on the number of people in each tour, the following vehicle types are assigned:
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt , *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the tour sale.